Andersen Balance System Repair in New Rochelle, CT

We recently completed an Andersen balance system repair in New Rochelle, CT for a homeowner whose windows had become difficult — and in some cases impossible — to operate. Andersen double-hung windows are engineered with a specific balance system designed to counteract the weight of the sash. When this system fails, the sash either refuses to stay up or slams shut, creating a safety risk and everyday frustration. At Prestige Window and Door Repair, we specialize in repairing these intricate systems using precise, brand-specific methods.

The project in New Rochelle involved a set of Andersen tilt-wash windows. The lower sashes were dropping as soon as they were raised, and several pivot shoes had cracked under tension. These symptoms pointed directly to a compromised spring-loaded balance system. We removed the interior stops and carefully took out the sashes to inspect the channel assemblies. In this case, both sides had broken springs and worn out pivot shoes that could no longer support the sash weight evenly.

After diagnosing the problem, we replaced the damaged parts with OEM Andersen balance components. These systems are engineered for exact weight classes, so we calibrated each spring to match the sash load. Using Andersen’s specific tool set, we installed new balance shoes, tensioned the cords, and reset the pivot bars to ensure they rotated freely. A misstep here can lead to misaligned sashes or excess friction — so our attention to detail ensured perfect fit and movement.

The before-and-after difference was immediate. Before the repair, the windows in this New Rochelle home dropped without warning and were nearly impossible to hold open. After our work, they moved smoothly and stayed firmly in place at any height. The restored balance system reestablished proper function — no sticking, no slipping, just reliable window performance the way it was originally designed to operate.

While on site, we also completed minor maintenance on other Andersen units, including weatherstrip replacement, sash track cleaning, and crank mechanism inspections. We offer comprehensive window services across New Rochelle, nearby towns in Connecticut, and the surrounding area. Whether it’s a failed balance system or fogged insulated glass, our team is equipped to bring long-term solutions with Andersen-grade precision.

If your Andersen windows are sagging, hard to open, or won’t stay in place, don’t wait. Contact Prestige Window and Door Repair today for expert Andersen balance system repair in New Rochelle, CT. Our team will restore smooth operation and extend the life of your windows with trusted tools and experience.